Got questions? We've got the answers.
I'm not sure what service I need - help!
Don't panic! Send Kirstin a message or book a consultation & we'll work out exactly what your hair needs. We'd much rather get you into the right appointment than have you guess.
Can I bring an inspiration picture of what I want?
Absolutely - bring the Pinterest board, the Instagram screenshot, the saved photo from 2019... bring it all! It's a great starting point from chatting about what you love & what will work for your. hair.
Can you colour over box-dye?
Sometimes! Box-dye can be a little unpredictable, so we'll have a proper chat about your hair history before reaching for the colour bowl. Honesty is very welcome -no hair history judgement here!
Can I have a big colour change in one appointment?
Maybe... maybe not1 It depends on your starting point, your hair's condition & where you want to end up. Healthy hair comes first, so we'll always give you honest advice about whats achievable.
Do you offer consultations?
Yes - especially for the big stuff! If you're considering a major change, extensions or you simply not sure what your hair needs, a consultation is a great place to start.
What happens if my hair isn't in great condition?
We'll talk about it - honesty & without the lecture. Healthy hair is always part of the plan, so sometimes the best colour appointment starts with getting your hair happy again.
How does Mycro Keratin work?
It's a smoothing treatment designed to help make your hair smoother, more managable & easier to style. We'll chat through whether it's right for your hair before we get started.
What is Hair Tinsel Application?
A little bit of sparkle for your hair! Hair Tinsel adds colourful, shimmery strands for a fun temporary pop - perfect for a special occasion or just because why not?
What products do you use?
Kirstin uses professional products that she trusts & loves being Goldwell & Wella - because beautiful hair is great, but beautiful hair & healthy hair is the goal.
What if I'm running late?
Don't panic - just let us know! Cape Town traffic happens. Give Kirstin a call or WhatsApp her as soon as you can & we'll do our best to work some magic.
What if I need to cancel or reschedule my appointment?
Life happens - we get it! If you need to cancel or reschedule, please give us at least 48 hours' notice so we have a chance to offer your appointment to someone else.
Appointments cancelled or rescheduled with less than 48 hours' notice will be subject to a cancellation/rescheduling fee.
We really appreciate the heads-up - your time is important, & so is ours.
Appointments cancelled or rescheduled with less than 48 hours' notice will be subject to a cancellation/rescheduling fee.
We really appreciate the heads-up - your time is important, & so is ours.